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Private Policy

​​Last updated: 1 September 2026

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1. About this Privacy Policy

Ellie Atelier (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, book an appointment or use our custom wedding dress, bridal veil or wedding dress alteration services.

Our website address is www.ellieatelier.com.au.

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2. Personal information we collect

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • appointment and enquiry details;

  • wedding date and service requirements;

  • gown information, measurements and fitting notes;

  • photographs of your gown or fittings that you provide to us or permit us to take;

  • correspondence between you and Ellie Atelier;

  • invoice, payment and transaction information; and

  • technical website information, such as your IP address, browser type, device information and website activity.

You are not required to provide all requested information. However, if you do not provide information needed to process an enquiry or appointment, we may be unable to provide the requested service.

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3. How we collect your information

We may collect personal information when you:

  • submit an enquiry or booking form through our website;

  • contact us by email, telephone, text message or social media;

  • attend a consultation or fitting;

  • request a quote or engage us to provide a service;

  • provide photographs, measurements or other information relating to your gown;

  • make a payment; or

  • browse or interact with our website.

Where practical, we collect personal information directly from you.

If another person contacts us or makes an appointment on your behalf, we may receive your information from that person.

 

4. Why we collect and use your information

We may use your personal information to:

  • respond to enquiries;

  • arrange and manage consultations, fittings and appointments;

  • provide quotes and invoices;

  • design, create, alter or repair bridal garments and accessories;

  • maintain accurate fitting and service records;

  • communicate with you about your appointment or work in progress;

  • process or confirm payments;

  • provide customer service and resolve concerns;

  • operate, maintain and improve our website and services;

  • protect our website and business from misuse or unlawful activity;

  • comply with legal, accounting and record-keeping obligations; and

  • send promotional communications where you have consented to receive them.

We will not use photographs of you, your fittings or your gown for advertising, social media, portfolio or other promotional purposes without your permission.

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5. Website hosting and service providers

Our website is created and hosted using Wix. Information submitted through our website may be processed and stored through Wix’s systems.

We may also use trusted service providers to support functions such as:

  • website hosting and online bookings;

  • email and business communications;

  • invoicing and payment processing;

  • website security;

  • data storage; and

  • website analytics.

These service providers may process information only as necessary to provide their services to us and are subject to their own privacy policies and security practices.

Because some service providers operate internationally, personal information may be processed or stored outside Australia. The locations involved may depend on the systems and providers being used at the relevant time.

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6. Payments

If payment is made through a bank, payment platform or other third-party payment provider, that provider may collect and process your payment information under its own privacy policy.

Ellie Atelier does not receive or store your complete credit or debit card details when those details are processed directly by a third-party payment provider.

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7. Cookies and website analytics

Our website may use cookies and similar technologies to enable website functionality, remember user preferences, understand how visitors use the website and help maintain website security.

Cookies are small data files stored on your device. You can restrict or disable cookies through your browser settings. Disabling cookies may affect the operation of some website features.

Wix and other website service providers may also collect technical information such as IP addresses, browser types, device information and interactions with the website.

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8. Marketing communications

We will only send marketing communications where you have agreed to receive them or where otherwise permitted by law.

You may ask us to stop sending marketing communications at any time by using an unsubscribe option, where provided, or by contacting us at info@ellieatelier.com.au.

Appointment confirmations, fitting updates, invoice notices and other service-related communications are not marketing communications.

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9. Disclosure of personal information

We do not sell or rent your personal information.

We may disclose personal information:

  • to service providers that assist us in operating our website or business;

  • to payment, accounting or professional service providers where necessary;

  • where you have given us permission;

  • where required or authorised by law;

  • where reasonably necessary to protect our legal rights or the safety of any person; or

  • in connection with the sale, transfer or restructuring of the business, subject to appropriate confidentiality arrangements.

We only disclose information that is reasonably necessary for the relevant purpose.

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10. Photographs and social media

Photographs supplied or taken for consultation, fitting, design, alteration or record-keeping purposes will be used for providing the requested service.

We will seek your permission before publishing identifiable photographs of you or your gown on our website, portfolio, social media channels or promotional materials.

Information you choose to publish publicly on a social media platform is also subject to that platform’s privacy policy and settings.

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11. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically through our website, email, booking, invoicing or storage providers and, where relevant, in physical client records.

No method of electronic transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

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12. Retention of information

We retain personal information only for as long as it is reasonably required to:

  • provide our services;

  • manage appointments and customer records;

  • respond to disputes or enquiries;

  • meet accounting, taxation and other legal requirements; or

  • protect our legitimate business interests.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are legally required to retain it.

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13. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, access may be restricted where permitted or required by law.

To make a request, email info@ellieatelier.com.au.

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14. Privacy concerns and complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

We will review the matter and respond within a reasonable period. We may ask you to provide the complaint in writing and provide further details so that we can investigate it properly.

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15. Third-party websites

Our website may contain links to external websites or social media platforms. Ellie Atelier does not control and is not responsible for the privacy practices, security or content of those third-party services.

We recommend reviewing the privacy policy of any external website you visit.

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16. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, website services or legal obligations change.

The current version will be published on this website, and the “Last updated” date at the top of the policy will be revised accordingly.

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17. Contact us

For privacy questions, access or correction requests, or complaints, please contact:

Ellie Atelier
Mulgrave, Victoria 3170
Email: info@ellieatelier.com.au
Phone: 0423 907 280
Website: www.ellieatelier.com.au

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